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The role of Mosaico Customer Service in customers satisfaction

Rossella Salinari, Mosaico’s Customer Service Manager, talks about the internal organization of the team, the importance of communication and interaction between colleagues and how to satisfactorily deliver to customers what they request.

Working in Customer Service makes being constantly updated absolutely paramount. Mosaico continuously creates new products and belongs to an international market,so it is important to be flexible and well-organized. As Rossella Salinari tells in her interview, a cohesive team where communication is clear and information is shared is essential to provide efficient and timely service to customers.

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